Shipping & Return Policy

We ship shuh. goodies to most places and all items are beautifully and carefully wrapped. Please leave us a note for any special requirements ie. gift wrapping or personalised notes.

Please make sure to provide the correct delivery address at the checkout. We will not be responsible for packages that are lost due to incorrect or incomplete customer details. To resend a returned package there will be additional shipping fee depending on the size and weight of the parcel.

If you are sending a gift to someone or nominating an alternate delivery address, please make sure the receiver is aware of the delivery. We cannot take any responsibility for packages once they are marked 'Delivered' by Sendle or Australia Post.

If an item is out of stock please contact us, and allow 1-7 days for production (non ceramic items) unless advised.  For ceramic work, please allow 3-4 weeks for production.

AUSTRALIAN ORDERS

Free standard shipping for all orders over $70.

Flat rate $9 standard shipping for orders under $70.

Flat rate $15 for Express Post.

All orders in Australia are mailed out via Australia Post or Sendle with a tracking number, except for cards.

All items are shipped within 1 to 3 business days of when the order is placed. Transit time can range from 1 to 10 business days depending upon your location in Australia. 

INTERNATIONAL ORDERS

All international orders are sent via Australia Post or Sendle with a tracking number, except for cards or orders with a total of under $20.

Transit time for international shipments is 3-4 weeks on average, but may take longer.

International shipping charges do not include possible taxes and customs fees imposed by the country of destination. These fees will remain the responsibility of the customer.

Please provide a secure delivery address. Lost or stolen packages are not covered by insurance or shuh.

Due to the weight and bulkiness of ceramic goods (except earrings, brooches and magnets), there is an additional postage for each additional ceramic piece. Rates depend on the size and weight of the piece. Prices vary for each additional piece. Additional postage will be calculated at checkout.

RETURNS & EXCHANGES

We hope you love your shuh. purchase. However we understand that sometimes things just don't work out as planned. If for any reason you are completely unhappy with an item, please contact us at shuh@shuhlee.com.

Due to hygiene reasons, we cannot offer exchange or refund for socks, earrings, pillowcases and face masks.

We cannot accept returns for change of mind or for used and damaged products.

Returned products must be received in the same condition they were purchased in. All packaging must be returned for a refund or exchange to be accepted. Such refunds and exchanges can only occur once.

We highly recommend that you track and insure your return items as we cannot be held responsible for lost or damaged items in return post. Refunds will not be issued without proof of received return delivery. Once we have received your returned item please allow 3-5 working days for your return to be processed.

Please note that there are no exchanges or refunds on sale items.