Every shuh. order is carefully and thoughtfully packed, with lots of love from our little team.
If you’re sending a gift, please leave us a note with any special requests, such as gift wrapping or a personalised note. We’ll do our best to make it extra special. 💛
We’re a small team here at shuh., and we personally pack and send your orders 2–3 times a week. We aim to have all orders shipped within 2–4 business days of being placed. Click & Collect orders are usually ready much sooner, and we’ll let you know as soon as they’re ready for collection.
Once your order is on its way, delivery times can range from 1–10 business days, depending on where you’re located in Australia.
Please make sure you provide the correct delivery address at checkout. We cannot be held responsible for parcels that are lost or delayed due to incorrect or incomplete delivery details. If you notice a mistake after placing your order, please email us as soon as possible and we’ll do our best to help.
For safety reasons, ‘Signature on Delivery’ will be arranged for orders over $300. If you’re unable to sign for or accept the parcel at the designated address, please check the tracking information and collect your parcel from the nominated collection point within the given timeframe. We cannot be held responsible for parcels that are lost or returned if they are not collected on time.
If a parcel is returned to us, the customer is responsible for the shipping fee to resend the parcel.
If you’re sending a gift or using an alternate delivery address, please make sure the recipient is aware that a parcel is on its way. We cannot take responsibility for parcels once they have been marked as ‘Delivered’ by Australia Post.
AUSTRALIAN ORDERS
Flat rate $11.95 for standard shipping.
Flat rate $16.95 for Express Post.
All orders in Australia are mailed out via Australia Post with a tracking number.
shuh. will email or SMS your tracking code once your order has been processed.
Please note: On rare occasions, if your order contains bulky or heavier items, such as large ceramics or cushions, additional shipping fees may apply. We’ll contact you before dispatch if any additional postage is required to ensure your order can be shipped safely.
INTERNATIONAL ORDERS
All international orders are sent via Australia Post with a tracking number, except for cards or orders with a total of under $20.
Transit time for international shipments is 3-4 weeks on average, but may take longer.
International shipping charges do not include possible taxes and customs fees imposed by the country of destination. These fees will remain the responsibility of the customer.
Please provide a secure delivery address. Lost or stolen packages are not covered by insurance or shuh.
Due to the weight and bulkiness of ceramic goods (except earrings, brooches and magnets), there is an additional postage for each additional ceramic piece. Rates depend on the size and weight of the piece. Prices vary for each additional piece. Additional postage will be calculated at checkout.
CLICK & COLLECT
The shuh. shop is open Tuesday to Friday, 12pm to 6pm and Saturday, 12pm–5pm. We will notify you once your order is ready for collection. Please make sure to leave a contact option so we can reach you. The pickup location is Shop 8, Campbell Arcade, 248 Flinders St, Melbourne VIC 3000.
RETURNS & EXCHANGES
shuh. adheres to Australian and Victorian consumer protection laws. We will refund or exchange faulty or not fit for purpose items.
As a small business, shuh. is unable to offer refunds for change of mind. However, we’re happy to offer an exchange or store credit for change of mind purchases. Items must be returned within 14 days of purchase.
Any postage costs associated with an exchange are the responsibility of the customer. This includes the cost of returning the original item and postage for sending the exchanged item.
Proof of purchase is required, such as an emailed or SMS receipt. We’ll do our best to help if you’re unable to provide one, but shuh. reserves the right to refuse an exchange, return or store credit.
Items must be in new, unused condition and suitable for resale to be eligible for an exchange or store credit.
For hygiene reasons, we cannot offer exchanges or refunds on socks, earrings, handkerchiefs or pillowcases.
We highly recommend using a tracked and insured service when returning items, as we cannot be held responsible for items that are lost or damaged in return post.
Store credits will only be issued once we have received and inspected your returned item. Please allow 3–5 business days for your return to be processed.
Original shipping fees are non-refundable, as this cost has already been paid to have your order shipped to you.
Sale items cannot be exchanged or refunded.