Shipping & Returns
We do ship shuh. goodies to most places and all
items are beautifully/carefully wrapped. The shipping rate will be calculated at the checkout. Please leave us a note for urgent and any special requirements ie. gift wrap.
All orders in Australia are mailed out via Australia Post or Sendle with a tracking number, except for cards. All international orders will have tracking number, except for cards or orders with a total of under $20.
If item is out of stock, please allow 1-7 days for production (non ceramic items) in addition to shipping estimates. For ceramic work, please allow 3-4 weeks for production. Please allow extra time for regional and international orders.
All items are shipped within 1 to 3 business days of when the order was placed. Transit time can range from 1 to 10 business days depending upon your location in Australia.
Transit time for international shipments is 2-3 weeks on average. Please note we are not responsible for any customs charges.
Due to the weight and bulkiness of ceramic goods (except earrings, brooches and magnets), there is an additional postage for each additional ceramic piece. Rates depend on the size and weight of the piece. Prices vary from $5-10 each piece for local orders and $10-15 each piece for international parcel. Additional postage will be shown at checkout.
International shipping charges do not include possible taxes and
customs fees imposed by the country of destination. These are the
responsibility of the customer.
Please provide a secure delivery address. Lost or stolen postage is not covered by insurance or shuh.
We hope you love your shuh. purchase. However we understand that sometimes things just don't work out as planned. If for any reason you are completely unhappy with an item, please contact us and we can consider appropriate solutions on a case-by-case basis.
We do not accept returns for change of mind or if a product has ended up damaged due to misuse.
Please note that there are no exchanges or refunds on sale items.